Crandall Office Furniture

Crandall Office Furniture is a Michigan company that rebuilds and resells premium office chairs. Its homepage headline is "Premium Quality at Comfortable Prices," over the line "Steelcase, Herman Miller, and Haworth Office Chairs Remanufactured to Perfection, Delivered to Your Door." The business started small: the About page says Steve Crandall founded it in 2002 in the basement of his family home, and that his son David, the company's first employee, learned to upholster and rebuild chairs there before returning full time in 2014. Today the team works from Greenville, Michigan, and the homepage calls the company "The Leader in Remanufactured Office Chairs Since 2002."

The stated mission is "to redefine premium office seating by making it accessible, sustainable, and affordable." The About page lists its core values, from "Customer is King" to "Honesty and Transparency," and the services page frames remanufacturing as an eco-friendly alternative to buying new that keeps working furniture out of landfills.

Where the chairs come from

The shop is organized around where each chair comes from, and the difference between them is worth understanding before buying.

Crandall Remanufactured Chairs are rebuilt in-house. The range covers the Steelcase V2 Leap, which the menu marks as the best seller, the Steelcase V1 Leap, Amia, Gesture, V1 Think and V2 Think, and the Herman Miller Aeron Classic. The services page says each chair is "carefully inspected and restored using high-quality components," with options to upgrade the upholstery, armrests and caster wheels. The homepage says these chairs are "backed by a solid warranty."

Steelcase Authorized Factory Returns are sold under a separate heading, covering the Gesture, Leap, Amia, Series 1, Series 2, Think and SILQ. The homepage describes them as "like-new, certified Steelcase chairs with full warranty" from a range of "expertly inspected factory returns."

Haworth Open Box Returns come through what the site calls its Haworth Partnership open box returns program, with the Fern, Zody, Zody LX, Soji, Very and Breck listed. The homepage describes these as "gently used Haworth office chairs" sold with a warranty.

The menu also lists a 2026 Steelcase Leap V2 marked "Unopened / Never Used" and "LIMITED." A banner running across every page advertised Think V1 chairs at 15% off.

Parts and upholstery

Crandall is also a parts and repair shop, which is useful for anyone who already owns one of these chairs. Its parts range covers casters, gas cylinders, arm pads, stool conversion kits and headrests, including a Leap Headrest, and the parts are sorted by chair: Steelcase V2 Leap, V1 Leap, Amia, Think and Criterion, plus the Herman Miller Aeron. The homepage says the parts come with a warranty, and product pages offer a discounted quote for buying parts or upholstery in quantity.

The upholstery collection lists 8 services. A seat-only reupholstery with a new foam seat pad was listed at $165 for the Leap V2, Leap V1 and Amia, and $149 for the V1 Think. Full-chair services were listed at $219 for the Leap V1, Leap V2 and Amia, and $199 for the V1 Think. The Leap V2 full-chair service showed 333 reviews. The Leap V2 seat-only page says every pad is cut, stapled and sewn in-house to OEM specs, that the new foam pad is made in the USA with high-density foam "3/4" thicker than OEM," and that there are 30+ fabric, vinyl and leather options. The services page names BioKnit, premium vinyl and genuine leather among them, and says the fabrics carry commercial-grade abrasion ratings. The Leap V2 seat-only service shows a 4.9 rating from 34 reviews, and the page presents it as a quick pad swap with no downtime, backed by installation videos on the site.

Upholstery orders are custom-made and, the page says, may take up to 2 weeks. After ordering, the team asks for photos of the chair so it sends the right pad for the model. Buyers near Greenville can arrange a pickup and swap at the facility instead of shipping. One reviewer notes that the team double-checked the order because the buyer had no paperwork showing which chairs they owned, which is the kind of check that matters when parts differ between versions of the same chair.

Warranty and returns

The upholstery page states its terms plainly. It offers a 2-year warranty "covering any manufacturing defects in materials or workmanship," and says all upholstery services and replacement cushions are custom-made to order and "non-returnable and non-refundable." One review on that page shows the cost of that rule: a buyer who found the thicker pad uncomfortable could not return it. Another reviewer liked the extra padding but found it raised their elbows above the armrests. Both are worth reading before choosing the thicker pad over a stock one.

The services page adds that businesses using the chair remanufacturing service can "re-up your warranty, adding an additional 12 years of worry-free use to your chairs." The site has a dedicated Warranty / Returns page linked from every menu.

For businesses

Crandall works with offices as well as individuals. The services page describes a remanufacturing service for a company's existing chairs, with new parts, upholstery and repairs, and a buyback and decommissioning service that offers "competitive buyback rates for office chairs in usable condition." There is a Bulk / Quantity Projects page for larger orders.

Reviews and contact

The homepage shows a count of 7982 reviews, and the footer points to 2500+ reviews on Google with a 4.9 average. The reviews shown praise fast, secure shipping and chairs that look new, and one buyer mentions that the company's YouTube channel covers chair models and material options. Product pages list free US shipping on all orders. Support is by phone at (616) 682-0110 or by email at contact@crandalloffice.com.

Who it suits

Crandall suits a US buyer who wants a Steelcase Leap, Gesture, Amia or Think, or an Aeron Classic, without paying for a new one, and who values knowing which chairs were rebuilt in-house and which are manufacturer returns. It is also a practical place to keep an existing Leap or Amia going, with parts sorted by model and reupholstery at a published price. The no-returns rule on custom upholstery is the main thing to weigh.